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ordering

All magneticwest.com products are custom made and customers should be prepared to wait up to one month to receive an order.  If a faster time frame is needed please call (877) 681-3913 (toll free) or send an email to service@magneticwest.com.  We are happy to discuss any request, but please understand that Magnetic West LLC is a small business in a largely rural area without a room full of telephone service representatives.  We try to answer calls placed Monday through Friday between 9 a.m. to 4:30 p.m. Mountain Standard Time, but from time to time there can be work hiatuses that prevent a prompt response.

 

Checks sent to P. O. Box 570, Victor Idaho 83455 will be accepted for payment of jewelry ordered through the Merchant Manager shopping cart pages.  (Magnetic West LLC used to accept payments through PayPal®, but apparently PayPal® has stopped linking to the free cart Hostway offers Costco customers and Hostway serves as host for magneticwest.com.)

Under consideration by Magnetic West LLC's owners is transferring ecommerce operations to a non-U.S. web host with links to a hosted-paypage payment processor.  Doing this would allow the company to control its own store data and accept alternate forms of payment.  In November 2016 the owners met with a New Zealand host and learned more about both this host's "open source" shopping cart and its competitive pricing.  Only later was it learned that upgrade software for this shopping cart is needed before the plugin will synchronize flawlessly with Magnetic West LLC's accounting software. 

Should the terms of magneticwest.com payment processing change, this webpage will be updated.

shipping practices

Magnetic West LLC ships its items USPS First Class. All parcels include the USPS's Delivery Confirmation™ product that establishes when a parcel is delivered.

changing or cancelling orders

Please call or e-mail immediately if you decide to change or cancel an order.  As all of our stone jewelry is custom, changes or cancellations will not be honored once a stone is set.

replacement earring backs

As shown on our earring page, you can order small replacement earring backs for $2.50 per pair and large replacement earring backs for $3.00 per pair. 

gift wrapping

Magnetic West LLC's jewelry comes in cotton-filled, brown paper boxes with a naturally attractive jewelry™ label.  (Extra sets of earring backs come in plastic, zip lock bags.)  There is no charge to include a gift card with a shipment, but please remember to specify the text of the card when you place your order.  If you want us to hand-wrap your gifts in our signature wrap (dark green on kraft wrapping paper with raffia accent) and enclose a personalized message, please mark the "wrap gift " button and understand a $2.00 per item charge will be added to your shopping cart.

information practices

Magnetic West LLC will not willingly share any of your information with an outside party and will never rent or sell your information.

E-mail address:   service@magneticwest.com

Customer Service   (877) 681-3913